TERMS OF SERVICE

3.1 Permanent Placement Fees

• Basic: 12% of candidate’s annual salary package (Excl. VAT)
• Premium: 15% of candidate’s annual salary package (Excl. VAT)
• Premium Plus: 18% of candidate’s annual salary package (Excl. VAT)
  • Includes a non-refundable 20% deposit upfront; the balance is due on the candidate’s start date
  • Only applicable if Strategic Talent Solutions is the exclusive recruitment partner for the role

3.2 Fixed-Term Contract Fees

• 12% of the total salary for the contract duration (Excl. VAT)
• Optional DISC profiling and onboarding add-on: R4,500 once-off

3.3 Outsourced Talent Partnership

• 6-Month Agreement: R46,000/month (Total R280,000 for 5 placements)
• 12-Month Agreement: R42,000/month (Total R500,000 for 10 placements)
• Monthly payment due by the 30th of each month

3.4 Independent Contractor Fee

• R15,000 once-off (Excl. VAT), payable before the contractor’s start date

3.5 Non-Refundable Administration Fee

• R5,000 per job role (Excl. VAT) – not applicable to Premium Plus placements

• Payable before recruitment commences

• We value our intensive recruitment process and high service standards, which include:

  • Dedicated sourcing and screening

  • Customized job marketing

  • Rigorous candidate assessments

  • Ongoing communication

• This fee covers initial activation costs and ensures commitment to the process

• Shortlisted CVs presented within 5 working days of payment receipt

• Non-refundable

4. COMPENSATION TERMS

• All payments are to be made in South African Rand (ZAR) via EFT within 7 days of invoice.
• Late payments incur interest at 2% per month.
• Legal fees for overdue collections are payable by the Client.
• Services are non-refundable unless otherwise stated in writing.
• The 20% deposit for Premium Plus services is non-refundable and used to cover rendered services.

Services are deemed complete when:

• A shortlist of qualified candidates is submitted
• Each candidate includes a CV, video profile, and references
• References have been reviewed

Confirmation of completion will be issued in writing. The Client must respond within 7 calendar days. Failure to do so will constitute acceptance.

• One (1) free replacement within the first three (3) months if the candidate resigns or is dismissed
• No guarantee in case of restructuring, closure, retrenchment, or role change
• Written notice of termination required within 90 days of candidate’s start date
• Additional replacements billed per mutual agreement

Both parties shall treat all business, personal, and proprietary information as confidential and shall not disclose such information without prior written consent unless legally required.

• Schedule and conduct candidate interviews
• Notify Service Provider of placement decisions
• Conduct additional checks if desired

Both parties agree to comply with the Protection of Personal Information Act (POPIA). Each party is responsible for the lawful processing, securing, and reporting of any data breaches.

This Agreement remains valid until all services are completed or terminated by either party with 30 days’ written notice. The Client shall be liable for any fees incurred before termination.

11.1 Payment Terms: All invoices are payable within (7) days from the date of receipt. If payment is not received within this period, the Service Provider reserves the right to charge interest on overdue amounts at a rate of 2% per month, calculated from the due date until payment is made unless otherwise specified.

11.2 Legal Costs: The Client agrees to reimburse the Service Provider for any legal costs or other expenses incurred in the collection of overdue invoices.

12.1 Limitation of Liability: The Service Provider’s liability for any claim arising out of this Agreement shall be limited to the amount paid by the Client for the Services under this Agreement.

12.2 Termination: Either party may terminate this Agreement with thirty (30) days’ written notice to the other party. In the event of termination, the Client shall remain liable for payment of any fees for services rendered up to the effective date of termination.

13.1 This Agreement shall be governed by and construed in accordance with the laws of South Africa.

13.2 Any disputes arising from or related to this Agreement shall be subject to the exclusive jurisdiction of the courts of South Africa.

14.1 This Agreement constitutes the entire agreement between the Agency and the Client with respect to the subject matter hereof and supersedes all prior agreements and understandings, whether written or oral.

14.2 Any amendments or modifications to this Agreement must be made in writing and signed by both parties.